Seeking a full time experienced veterinary customer service representative who is a compassionate and self-motivated person to join our team! We are a growing fast-paced practice, and our ideal candidate has the ability to multitask, stay organized, focused, maintain an accurate account of financial transactions will be an essential part of your daily performance and have excellent communication/customer service skills. They should have an understanding of all front desk skills including triaging phone calls, so clients are promptly serviced, adept at training new staff members and amenable to learning our hospital protocols. You will fully assist the doctor and staff, to help improve the quality of care given to the patients, and to aid the doctor in achieving greater efficiency.

Responsibilities include but are not limited to the following:

• Receive and place calls to clients for the purpose of scheduling
• Confirm and follow up on appointments
• Greet and assist clients with excellent customer service
• Accurately relay owner’s account of the medical complaint of the animal to healthcare team members
• Maintain medical records ensuring that required documentation is provided
• Take initiative and anticipate doctor, patient, and client needs
• Use basic computer skills to include practice management software
• Obtain patient weights
• Various other duties may be assigned under the direction of the Owner(s), Office/Practice Manager, Administrators or Managers

Characteristics of the ideal candidate:

• Customer service oriented
• Excellent verbal and written communication skills
• Compassionate towards animals and owners
• Detail oriented
• Ability to handle emergencies in an appropriate manner
• Working as part of a team
• Knowledge of terminology of veterinary medicine
• Knowledge of medications
• At least one year experience as a veterinary receptionist is required
• Two years of experience is preferred.

Jamacha Pet Vets is a family-owned veterinary hospital that promotes working together to create an exemplary veterinary experience.

The position may require the candidate to work Saturdays in the future.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Veterinary experience: 1 year (Preferred)

Ability to Relocate:

• Santee, CA 92071: Relocate before starting work (Required)

Work Location: In person